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MyWTS FAQs

{expander} I can't log in to MyWTS.  Why?  What should I do?

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Did you forget your login information?  If so, first remember that your user name is your student ID.  If you also need your password, please use the 'I Forgot My Password' link.  For more help using this feature, please see the 'What if I forget my MyWTS password?' section of this help page.

Do you have an account?  Only people who have applied for admission at WTS, current students, faculty, staff, and some alumni have accounts on MyWTS.

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{expander} Who do I contact for help with MyWTS?

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For general MyWTS questions, contact Erik Preston, Database Director, 563-589-0208, epreston@wartburgseminary.edu. You should contact him with technical questions and issues regarding MyWTS itself.  (Examples of MyWTS issues include MyWTS password issues and problems with pages or functions not working, as well as suggestions for improvement.)

For broader IT questions (such as wireless access, your Wartburg network and e-mail account, including Office 365 e-mail), contact our Information Technology (IT) Help Desk at helpdesk@wartburgseminary.edu.

If you have questions pertaining to Admissions, including campus visit requests, information requests, and applications forms, please contact the Admissions office (563-589-0203, admissions@wartburgseminary.edu )

If you have questions pertaining specifically to registration for courses, please contact the Registrar (Kevin Anderson, 563-589-0211, registrar@wartburgseminary.edu )

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{expander} Why can't I use my browser's 'Back' button?

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We can't use the Back button because MyWTS operates as a Secure website, in the same fashion as a bank or credit card website, since we dealing with student accounts, monetary transactions, grades, course registrations, and other confidential information.  To operate with that level of security means we give up flexibility in site navigation to make sure the correct confidential information is transferred with each page request on the website.

Instead, please use the breadcrumb trail at the top of the left hand column labeled with 'You are here: ', or the navigational tabs, buttons, and links within the site.

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{expander} Why can't we use our Office365 account to log into MyWTS as students?

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We are currently asking all non-faculty and non-staff users to use their assigned five-digit ID number to log into the MyWTS web portal. This is so you only need to remember one username from the moment you first apply to Wartburg Seminary, throughout your time as a student, and later as alumni.  This is whether you are a Masters degree student, a Discovery student, or a certificate student.  

Office 365, on the other hand, is only available to a subset of students who are Wartburg Seminary students, and is not an account you get to keep once you graduate, nor is available to applicants before they are admitted and begin as Wartburg students.  This way, by using your ID number the entire time, you only need to remember the one number throughout your use of MyWTS.  We feel this simplicity far outweighs the limitations brought by having you login into MyWTS by different logins at different times in your on-going relationship with Wartburg Seminary.

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{expander} How do I change my MyWTS password?

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The following instructions only apply to students and applicants.  (Faculty and staff - Your password is the same as that with your network and email accounts, and is maintained separately over on the Wartburg Seminary network.  To change this password, please use the 'Reset 365 Password' link to the left in the 'Quick Links'.)

To change your MyWTS password, first log into MyWTS.  Once logged in, select the "Personal Info" link under the WTS banner next to your name:

 

Then click on the "Password" tab and follow the directions:

          

Your new password must be at least 8 characters long (with 16 characters as the maximum) and should include at least one of each of the following: letters (both upper and lower case), numbers, special characters (!, @, #, $, %, ^, &, *, ~ only). 

After you have saved your new password, return to MyWTS by the Home or Student tab.

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{expander} What if I forget my MyWTS password?

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Faculty and staff, please use the 'Reset 365 Password' in the 'Quick Links' section to your left.

The 'I forgot my password' feature of MyWTS will randomly generate a new password for you that is then sent to you via email.

To access this feature, you must first attempt to login.  After a failed login attempt, you will be redirected to this page:

Click on the 'I forgot my password' link (inside the blue box in this image).  This brings you here:

 

To reset your password, click on the button (inside the green box in this image) and you will receive an email from Help Desk with your new password.

Once you have logged in with your new password, you may change it to something you would prefer using the directions in the heading above.

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